Locations will vary and day shift will vary.
The Medical Secretary will be responsible for greeting patients at our facility. Additionally, the Secretary will obtain required personal and insurance information, establish patient account, disclose insurance and payment policies, collect payments, locate previous films and generally ensure necessary patient material is complete prior to the examination. The ideal candidate will interact professionally and effectively with patients, referring physicians and their staffs and coworkers while maintaining the best possible patient flow at all times. Additional responsibilities include: performing related tasks such as assisting patients, maintaining and ordering supplies and maintaining the cleanliness of work areas.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provide excellent customer service. Be prompt and courteous when answering the telephone, greeting patients, responding to questions and scheduling patients. Keep patient informed, i.e. waiting room status. Exhibit helpful behaviors.
Scan all documents: license, insurance card, financial policy, referral slip, HIPAA, etc. Confirm and/or update documentation in the system.
Collect co-pays, deductibles and outstanding balances for both the hospital and the office. Obtain credit card information for any out-of-pocket expenses.
Accurately post charges and payments.
Review all incoming referrals into the scheduling department.
Coordinate and communicate with the Radiologist and referring physicians and staff as required.
Ensure that films, examination requisitions and other related records are properly completed to ensure correct patient identification, statistical and billing information. Contact referring physician’s office for authorizations of additional studies and/or exam results as required and document accordingly.
Inform Lead Secretary of needed supplies to ensure continuous/efficient operations of the office.
Deliver reports, relocate and transport films as necessary.
Responsible for all requests for Medical Records, CD’s and films.
Ensure proper operation of equipment at all times. Immediately report any concerns relating to equipment operation.
Coordinate with and volunteer assistance to technologists and other personnel outside primary area of responsibility as required and time allows.
Always be flexible and available as scheduled to perform duties at specific times and places as assigned.
Physical dexterity to assist Radiologist and handling of patient films and files.
Interpersonal skills to interface effectively with patients who may be under physical and/or emotional stress, referring physicians, staff, the Radiologist and fellow employees.
Organizational and analytical skills to compile and interpret data.
About Rhode Island Medical Imaging:
Rhode Island Medical Imaging (RIMI) has a network of 12 private state-of-the-art medical diagnostic imaging facilities that are staffed by over 70 board certified radiologists with broad-based experience and subspecialty training in Bone Densitometry (DEXA), Computed Tomography (CT), Magnetic Resonance Imaging (MRI) including the most extensive 3T MRI imaging network in Rhode Island, Mammography, Ultrasound, and X-ray.
RIMI radiologists perform and interpret imaging in Rhode Island at Hasbro Children’s Hospital, Miriam Hospital, Our Lady of Fatima Hospital, Rhode Island Hospital, Roger Williams Medical Center, and Women & Infants Hospital, and most recently at Sturdy Memorial Hospital in Attleboro, MA. Most of RIMI’s radiologists are also faculty members at the Warren Alpert Medical School at Brown University.
For over 75 years RIMI has provided Rhode Island with imaging excellence (since 1943).
*** Benefits offered include medical, dental, vision, life and disability insurance; AFLAC; paid vacation, sick and holidays; 401K and retirement plan.
Equivalent to High School Diploma. Graduate of a School of Medical Secretarial Sciences preferred.
Please submit resumes to Jennifer Voyer at firstname.lastname@example.org.